The Most Professional
Imac places a high value on reliable, professional and quality cleaning services, the environment, safety, human resources and waste management.
Imac Cleaning has an extensive range of the latest cleaning equipment that is constantly being expanded and updated.
All equipment is tagged and tested every three months and all equipment complies with Occupational Health & Safety and Workplace Health & Safety best practices.
Tailored cleaning and waste management requirements are developed in conjunction with each client implementing systems and activities that address our OH & S, Environmental, Discrimination and Harrassment Free Work Environment and Partnering Policies.
Once Imac has established these programs on site, a number of processes will take place to ensure quality cleaning and waste management services are delivered consistently.
These processes include:
- On-site cleaning staff compliance and training
- Quality Control checks
- Compliance with Imac and regulatory standards checks.
As one of Cairns leading commercial and industrial cleaning companies, we provide services that are vital to our clients' everyday operations.
Our vision is to deliver our services with the highest level of professionalism, reliability and dedication and to our clients.
We create value for our customers by providing the best services solutions. We use our initiative to achieve the best results for our clients and ourselves. We seek continuous improvement.
Our expertise and commitment is what makes us different. We work in a true spirit of partnership with our customers, becoming integral to their success.
Quality Statement
Imac Cleaning is committed to the delivery of quality service to its clients.
Our objective is to meet and exceed the total cleaning requirements of our commercial and industrial clients through the delivery of reliable quality cleaning services that are sensitive to those clients' business considerations.
Imac Cleaning will achieve its goals through professional delivery of its services and by undertaking best practice in the management, administration and function of its cleaning operations.
Imac Cleaning provides trained professional cleaning staff and environmentally safe cleaning products to deliver superior cleaning outcomes. Imac Cleaning is committed to excellence in its core activities. Aspirations such as these require commitment to continuing quality assurance practices, best practice ideals, and continuous improvement. Quality service delivery at Imac is embedded in strategic planning, training and review processes that include:
- the ongoing strategic planning process
- annual reviewing of performance against objectives set out in the Imac Cleaning Business Plan
- regular reviews and "spot checks" that encourage re-evaluation of service delivery and performance
- continuous training and mentoring of staff to ensure the delivery of best practice to all Imac clients.
The strategic planning and review processes operate within a quality framework that clearly relates strategic priorities, accountability, responsibility, and a cycle of continuous improvement. The constituents of that framework are:
- Imac Cleaning Business Plan
- Client Delivery spreadsheets
- Staff and Sub-contractor agreements
- Performance review audit.
